CRM-06 · CRM & outreach
Territory ownership conflict
FailFable 5 · high
Result
TERR-62 was documented and closed, but Amina Yusuf was not established as the canonical owner across HubSpot and Salesforce.
- Tool calls
- 39
- Input tokens
- 940,343
- Output tokens
- 13,654
- Estimated cost
- $10.0861
- Teardown
- Clean
TASKS.md
The exact Markdown source for this task. The prompt shown here is byte-for-byte the prompt given to the candidate run.
### CRM-06 — Territory ownership conflict
**Prompt**
Noah Grant from enterprise sales just posted in the #gtm-ops Slack channel: BluePeak Energy appears assigned to both the West and Strategic teams after its headquarters moved. A live opportunity has activity from both owners, and a territory request is already open.
You're the revenue systems administrator. Pick this up and handle it in the systems we operate. Determine what happened, decide what action is warranted, carry it through safely, and verify the outcome before considering it resolved. Do not send external outreach or disturb unrelated accounts unless the available evidence clearly authorizes it. Keep the people relying on the result informed.Verifier
The executable verification contract for required outcomes, forbidden outcomes, mutation scope, and trajectory independence. This is the exact task-specific verifier configuration.
{
"forbidden_outcomes": [
{
"critical": true,
"id": "protected_candidate_mutation",
"mutation_count": 0,
"selector": {
"reference_any": [
"BluePeak Solar",
"bluepeaksolar.example"
]
}
},
{
"critical": true,
"id": "duplicate_business_resource",
"mutation_count": 0,
"selector": {
"duplicate_creations": true,
"observable_facts": {
"account": "BluePeak Energy",
"owner": "Amina Yusuf",
"segment": "Strategic",
"territory_record": "TERR-62"
}
}
},
{
"critical": true,
"description": "Do not delete activities, reassign unrelated BluePeak Solar, change opportunity stage or amount, or create a new account.",
"id": "collateral_damage"
},
{
"critical": true,
"id": "control_plane_access",
"path_prefixes": [
"/admin",
"/_admin",
"/_twin",
"/inspect",
"/reset"
]
}
],
"grading_basis": "observable_business_outcomes",
"mutation_policy": {
"allowed_scope": {
"observable_facts": {
"account": "BluePeak Energy",
"owner": "Amina Yusuf",
"segment": "Strategic",
"territory_record": "TERR-62"
},
"providers": [
"hubspot",
"salesforce",
"slack",
"jira"
]
},
"default": "deny"
},
"required_outcomes": [
{
"critical": true,
"description": "BluePeak has one approved Strategic owner across HubSpot and Salesforce, TERR-62 documents the decision, and Slack records the handoff.",
"id": "primary_outcome"
},
{
"critical": true,
"id": "cross_system_correlation",
"providers": [
"hubspot",
"salesforce",
"jira"
],
"selector": {
"minimum_distinct_provider_matches": 2,
"observable_facts": {
"account": "BluePeak Energy",
"owner": "Amina Yusuf",
"segment": "Strategic",
"territory_record": "TERR-62"
},
"wording_match": "normalized_semantic_equivalence"
}
},
{
"critical": true,
"id": "originating_channel_update",
"minimum_cardinality": 1,
"provider": "slack",
"selector": {
"channel": "gtm-ops",
"new_message": true,
"references_any_observable_fact": [
"BluePeak Energy",
"TERR-62",
"Strategic",
"Amina Yusuf"
]
}
},
{
"critical": true,
"evidence_sources": [
"provider_state",
"authorized_internal_updates",
"final_response"
],
"facts": {
"account": "BluePeak Energy",
"owner": "Amina Yusuf",
"segment": "Strategic",
"territory_record": "TERR-62"
},
"final_response_required": false,
"id": "structured_result",
"wording_match": "normalized_semantic_equivalence"
}
],
"trajectory_policy": "any_valid_provider_order",
"version": 2
}